- GPSToo far away or no location.
- SetupCheck-in is not turned on, or a requirement is missing.
- LoginExpired session or forgotten password.
GPS verification failed
In the app: «GPS-verifisering feilet». You are outside the area around the workplace, or the location is inaccurate. Move closer, wait a few seconds and try again. Check that TapInn has location access in the phone settings.
Check-in is not enabled in the work setup
In the app: «Innsjekking er ikke aktivert i arbeidsoppsettet». The company has not turned on time tracking. The leader turns it on under Settings → Work setup.
Check-in is stopped: a requirement is not met
In the app: «Innsjekking er stoppet». Your employer has set a requirement that must be in place before you can check in, and the message says which one. Sort it out, or ask your leader.
Check-in is temporarily unavailable
In the app: «Innsjekking er midlertidig utilgjengelig». Something on our side is not responding right now. Try again in a moment. If you are offline, look for confirmation that the check-in was saved locally. Without it, do not assume the check-in was recorded.
Too many requests
In the app: «For mange forespørsler». Many attempts were made in a short time. Wait a little and try again later.
The session has expired
In the app: «Sesjonen er utløpt». Your login has timed out. Log in again. If you have forgotten your password, choose Forgot password.
Notifications do not arrive
Check that notifications for TapInn are allowed in the phone settings, and that the category is turned on in the notification preferences in the app.
A session is missing or wrong
Send a correction suggestion from History in the app. Your leader approves it and fixes the timesheet.
If it does not work
Start with the troubleshooting guide. If you are still stuck, write to us and tell us what you tried and what happened.