Check this first
- Are you on the right surface? The app for employees, the portal for administrators.
- Is the module turned on under Settings → Workspace?
- Is the location active, and is the radius correct?
- Are you still logged in?
Back to help centerTroubleshooting
Help center
Troubleshooting
What the message means, and what to do.
Common error messages in TapInn, what they mean and the first step to solving them.
Common messages
- Not authorized
- Innsjekking er ikke aktivert i arbeidsoppsettet
- You are too far away
- Only administrators have access to this feature
- Too many requests
Details
Explained in practice.
"Not authorized"
Your login has expired, or you are on the wrong surface. Log in again. The app and the portal have separate logins, so check that you are in the right place.
A feature is missing from the menu
Go to Settings → Workspace and check that the module is turned on and saved. If it is off, it is hidden in both the portal and the app.
"You are too far away"
Your GPS places you outside the location radius. Check that you are in the right place, try again with better GPS coverage, or ask an administrator to adjust the radius. The geofence test on the location page shows exactly what the system sees.
"Only administrators have access"
You are logged in as an employee. Ask an administrator to change your role under Employees in the portal, or log in to the portal with your admin account.
"Too many requests"
A temporary block after many attempts in a short time, for example at login. Wait a little and try again. The block is a safeguard, not a fault.
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