Help center

Get help
We answer concretely.

How to contact us when you are stuck, and what to include for the fastest possible answer.

Include this in your message

The email address of the user it concerns
Which surface: the app (iOS, Android or web) or the portal
What you tapped, and what happened
A screenshot if you have one
Roughly when it happened

Details

Explained in practice.

Contact us

Use the contact point at the bottom of this page, and you reach the right team. Describe the problem in plain words, you do not need technical details.

Report a bug

Tell us what you expected to happen, and what actually happened. The more concrete you are, the faster we find the cause.

Suggest improvements

Missing something in the product? We want to hear about it. Describe the situation you are in, and we will consider it together with the rest of the roadmap.