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General Terms of Agreement for TapInn
Version 2026-08-27 · Effective from 27 August 2026
1. Parties and scope
The agreement is entered into between APREX AS, org. no. 937 881 444 (“APREX”), and the business named as the customer in the offer (“the Customer”). TapInn is a service intended for business use and must not be purchased as a consumer service.
The terms apply to the Customer’s and the Customer’s authorised users’ access to TapInn, including the web, portal and mobile surfaces, associated APIs, support and documented export functions within the chosen plan.
2. Contract documents and order of precedence
The agreement consists of the signed offer or order confirmation, these General Terms of Agreement, the Data Processing Agreement, and documents expressly incorporated by reference.
In the event of conflict, individually agreed terms in the offer take precedence over the General Terms of Agreement. The Data Processing Agreement takes precedence on questions concerning APREX’s processing of personal data on behalf of the Customer. The privacy notice explains processing where APREX itself is the data controller, but does not change the parties’ commercial agreement.
3. The service and onboarding
TapInn provides functionality for working hours, point-in-time geo-verification, shift scheduling, tasks, messaging, administration and export, to the extent these features are included in the chosen plan or specifically agreed.
Access is created after electronic acceptance and the checks necessary to establish the Customer. Onboarding, activation or available modules may be specified in the offer. The Customer is responsible for ensuring the information provided when ordering is correct and complete.
4. Account, access and permitted use
The Customer may grant access to its own employees, administrators and other people with a legitimate work-related need. The Customer is responsible for role allocation, ongoing access control, and for ensuring user accounts are personal and not shared.
The Customer must not attempt to circumvent security, capacity limits or access controls, extract data outside its own business, disrupt the service, use TapInn in breach of law, or make the service available to a third party as a separate commercial service without a written agreement.
5. Plan, capacity and changes in need
The chosen plan, number of employees, number of locations and other capacity limits follow from the offer. Features or capacity beyond this require a plan change or a specific agreement.
The Customer may request a plan change. A price or capacity change only takes effect once confirmed in writing or through an explicit plan-change flow in TapInn.
6. Price, invoicing and payment
Prices and any set-up fee follow from the offer and are stated exclusive of any statutory value added tax unless expressly stated otherwise. APREX calculates value added tax only when and to the extent required by applicable rules and APREX’s registration status. For customers in Norway, and for all customers until card payment is switched on in production, the subscription is invoiced monthly in advance by APREX unless the offer states otherwise. The payment deadline then follows from the APREX invoice.
The payment method follows the Customer’s billing country and what is actually offered when the Customer confirms a continued subscription.
Norway. Customers in Norway are invoiced by APREX. Payment is made against the invoice. Those customers do not get Stripe Checkout or the Billing Portal.
Other countries, when card payment is offered. The subscription is then sold through Link. Link is the seller for that transaction. The Customer is charged by Link, sees the purchase as sold through Link, and receives receipts, invoices and any refund notices from Link. On the bank statement the debit may appear as LINK.COM together with APREX’s statement descriptor. APREX delivers TapInn and controls plan, access and capacity. Link cannot change the Customer’s rights in TapInn.
Refunds, credit notes, debit disputes and deletion of payment data follow Link’s rules for such purchases, in addition to this agreement. The Customer takes those matters to APREX at hei@tapinn.no. APREX follows up with Link. APREX does not promise faster refunds, more repayment or more deletion than Link and applicable law allow.
Until APREX has switched on card payment in production, only APREX invoicing applies, including for customers outside Norway.
In the event of late payment, APREX may charge statutory default interest and reasonable debt collection costs under applicable law. Following written notice, APREX may restrict access if a materially overdue payment claim is not remedied within a reasonable deadline.
Price changes to an ongoing subscription are notified at least 30 days before the change takes effect. The Customer may terminate before the change takes effect. Changes resulting from statutory taxes or duties may be implemented from the date the requirement takes effect.
If the offer states that the price for the chosen plan is locked, for example as a launch price, the right to change prices in the paragraph above does not apply to that plan for as long as the subscription runs without interruption. On a change of plan or an increase in capacity, the price for the new plan applies as set out in the offer or in the plan-change confirmation. Changes resulting from statutory taxes or duties may nevertheless be implemented.
7. Trial period, campaigns and referrals
The length and terms of any trial period, introductory price, discount or referral benefit follow only from the offer. Benefits cannot be combined with other discounts unless the offer expressly states so.
A free trial period requires neither a payment card nor prepayment, and the Customer is not charged for the trial period. The Customer may cancel at any time during the trial period at no cost, by written notice or by not confirming a continued subscription. When the trial period expires, the Customer keeps full access for a transition period of seven days. The account is then paused: the Customer can still sign in and view its own data, but cannot record or change data, until the Customer confirms a continued subscription.
The ordinary subscription and invoicing start only from the Customer’s confirmation, on the terms in the offer. The Customer is not charged for the transition period or for the time the account is paused. After notice to the Customer’s registered contact point, APREX may delete a trial environment that has not been confirmed within 90 days of the trial period expiring; the Customer should export any necessary data before then.
The trial period does not require a payment card, including where card payment is later offered. Card details are collected only when the Customer confirms a continued subscription and that flow is actually open.
8. The Customer’s responsibility as employer and data controller
The Customer determines the purposes of, and the essential means for, processing its own employee data, and is the data controller for this use. The Customer must have a valid legal basis, provide the required information, set appropriate access and retention periods, and handle data subjects’ rights.
When TapInn is used as a control measure towards employees, the Customer is responsible for ensuring the measure has an objective basis, is not disproportionately burdensome, is discussed and disclosed where required by law, and is reviewed regularly. The Customer must carry out a data protection impact assessment when the processing is likely to result in a high risk.
The Customer must not use TapInn for continuous monitoring, covert tracking, or other purposes incompatible with the information given to employees. The Customer must limit free-text entries and attachments that could contain unnecessary or special categories of personal data.
9. Geo-verification and check-in data
TapInn is designed to capture point-in-time location data when a user performs an explicit action such as checking in or checking out. The start and end of a break are recorded with a timestamp only, without location. The service is not designed for continuous background tracking or route history.
A check-in may include the time, selected location, geofence result, position accuracy, check-in method and audit information. Geo-verification is a documentation basis; the Customer must assess margins of error, manual correction and other evidence before using the data in decisions concerning an employee.
10. Customer data and privacy
The Customer retains the rights to data that the Customer or its users enter into TapInn. The Customer grants APREX a limited right to process the data to the extent necessary to deliver, secure, maintain and support the service, fulfil the agreement, and comply with legal requirements.
APREX processes personal data on behalf of the Customer in accordance with the version of the Data Processing Agreement accepted at signing. Processing where APREX determines its own purposes, such as contract administration, security documentation and statutory accounting, is described in the privacy notice.
11. Operations, support and changes to the service
APREX shall deliver and secure TapInn with professional diligence. Planned maintenance and incidents may affect availability. A specific uptime guarantee, response time or service credit only applies where expressly agreed.
APREX may improve, replace or change features as long as the essential purpose of the service is maintained. In the event of a materially adverse change to the Customer’s agreed use, APREX shall give reasonable notice and, unless the change is necessary for security or legal reasons, give the Customer the opportunity to terminate before the change takes effect.
Support is provided through the channels APREX makes available from time to time. Security and privacy incidents can be reported to hei@tapinn.no.
12. Intellectual property and feedback
APREX and APREX’s licensors retain all rights to TapInn, its software, design, documentation and further development. The agreement grants the Customer a limited, non-exclusive and non-transferable right of use for the term of the agreement.
The Customer may provide suggestions and feedback. APREX may use general ideas and experience to improve the service, provided the Customer’s confidential information or personal data is not disclosed or used for incompatible purposes.
13. Confidentiality
Each party shall protect the other party’s non-public business, technical and security-related information with at least the same diligence it applies to its own equivalent information, and no less than reasonable diligence.
The information may only be used to fulfil the agreement and shared with people who need access and are bound by confidentiality. The obligation does not apply to information that is lawfully public, was already known without any obligation, is lawfully received from a third party, or is independently developed. Disclosure required by law shall, where permitted, be notified in advance.
14. Term, termination, suspension and data on termination
The agreement runs from electronic acceptance or the agreed start date. If the offer includes a free trial period, the ordinary subscription starts only once the Customer confirms a continued subscription under clause 7. The subscription renews per invoicing period until terminated, unless the offer sets a minimum term. The Customer may terminate in writing with effect from the next invoicing period.
Either party may terminate the agreement if the other party materially breaches it and does not remedy the breach within 14 days of written notice, or immediately if the breach cannot be remedied. APREX may temporarily restrict access that poses a concrete security risk, unlawful processing, or harm to others, and shall give notice as far as practical and reasonable.
Before termination, the Customer should export any necessary data through the available functions. At the Customer’s choice, APREX shall return or delete personal data in accordance with the Data Processing Agreement, except for information APREX must retain by law or to document the agreement and legal claims.
15. Liability, force majeure, changes and disputes
Each party is liable for documented direct loss caused by that party’s breach of contract. Neither party is liable for indirect loss, including lost profit, revenue or anticipated savings, unless the loss is caused by intent or gross negligence.
APREX’s total liability in any twelve-month period is limited to the higher of NOK 25,000 and the fees the Customer has paid for TapInn in the twelve months preceding the event giving rise to liability. This limitation does not apply to intent, gross negligence, breach of confidentiality, or privacy obligations that cannot be limited under mandatory law.
A party is not liable for delay caused by extraordinary circumstances beyond that party’s reasonable control, provided the party gives notice and works reasonably to limit the effect. The obligation to pay for services already delivered remains.
APREX may amend the standard terms with at least 30 days’ notice. Material adverse changes give the Customer the right to terminate before they take effect. Security-related or legally required changes may take effect earlier where necessary.
Notices under the agreement are sent to the contact details in the offer or to hei@tapinn.no. The agreement is governed by Norwegian law. The parties shall first attempt to resolve disputes through negotiation; if this does not succeed, the dispute is decided by the ordinary Norwegian courts under the general rules of venue.