Review your agreement
Open Subscription in the leader portal to see your current plan, status, capacity, price and any trial end date. Review the price details before comparing them with your invoice.
Check the billing contact
Subscription shows the registered billing email. If it is wrong, an invoice is missing or you have a payment question, contact TapInn through Get help. Include the company and the invoice concerned. Never send card details or passwords.
Request a change
Choose Request change to request an upgrade, downgrade, pause or cancellation. Select a plan where applicable and explain your needs. TapInn follows up manually; submitting the request does not change the subscription itself.
Follow up
The page shows an open request and agreement history. Confirm price and timing with TapInn before treating a change as complete. A signed agreement can be opened as a PDF when available.
Before leaving
Keep the data you need before cancellation. In the portal, use Privacy → Export company data. Contact TapInn if you are unsure about agreement terms or payment status.
If it does not work
Start with the troubleshooting guide. If you are still stuck, write to us and tell us what you tried and what happened.